TANGGUNG JAWAB BIRO TRAVEL PERJALANAN WISATA TERHADAP PENUMPANG PENGGUNA JASA TRAVEL (Studi Kasus CV. Arlinta Surabaya)

RIZAL, AL SALAM (2013) TANGGUNG JAWAB BIRO TRAVEL PERJALANAN WISATA TERHADAP PENUMPANG PENGGUNA JASA TRAVEL (Studi Kasus CV. Arlinta Surabaya). Undergraduate thesis, UPN "VETERAN" JAWA TIMUR.

Preview	PDF (cover - bab 1) - Published Version Download (1650Kb) | Preview
	PDF (bab 2 - daftar pustaka) - Published Version Restricted to Repository staff only Download (684Kb)

Abstract

Consumer protection laws are very influential in the society hence made Law No. 8 of 1999 on Consumer Protection to address the problems that occur in society . Responsibilities of a travel agency and travel to the passenger travel service user ( in the case study CV . Arlinta ) is the title of the appointed writer . This study aims to find out about the agreements concluded between the travel agency CV . Arlinta with user and responsibility of a travel agency in case of losses suffered by the user . This study uses a research methodology with empirical juridical approach is through observation and interviews as well as through the study of literature . Sources of data obtained directly from the site or field research . Other data sources is through the study of literature is literature books , as well as by legislation that still has nothing to do with this research . Data analysis using descriptive analysis method is to define and describe the way it is in accordance with the problems studied and the data obtained are intended to paint a picture of it in a particular area and time . It can be concluded that the form of agreement used or worn CV . Arlinta the user is not written or oral agreements and accountability CV . Arlinta user if there is a loss on the CV . Arlinta willing to indemnify if actually proven guilty . Any problems in the CV . Arlinta will be settled by way of negotiation . Keywords : travel services , travel services agency accountability

Actions (login required)