Items where Author is "MASRIZAL , RIAN FITRI"
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ThesisMASRIZAL , RIAN FITRI (2014) ANALISIS KUALITAS KEPUASAN PELANGGAN PADA JASA EXPEDISI DENGAN METODE SERVQUAL (SERVICE QUALITY) DAN IPA (IMPORTANCE PERFORMANCE ANALYSIS) DI CV. ALMAGUNA CARGO – SURABAYA. Undergraduate thesis, UPN "Veteran" Jawa Timur. |
