Items where Author is "Rahadyan, Fareza"
Group by: Item Type | No Grouping Number of items: 1. Rahadyan, Fareza (2010) ANALISIS KUALITAS PELAYANAN DENGAN PENDEKATAN SERVEQUAL (SERVICE QUALITY) DAN INDEX PGCV (POTENTIAL GAIN CUSTOMER VALUE ) DI TOKO BUKU GRAMEDIA CABANG ROYAL PLAZA SURABAYA. Undergraduate thesis, Faculty of Industrial Technology. |
