Items where Author is "Rahadyan, Fareza"
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ThesisRahadyan, Fareza (2010) ANALISIS KUALITAS PELAYANAN DENGAN PENDEKATAN SERVEQUAL (SERVICE QUALITY) DAN INDEX PGCV (POTENTIAL GAIN CUSTOMER VALUE ) DI TOKO BUKU GRAMEDIA CABANG ROYAL PLAZA SURABAYA. Undergraduate thesis, Faculty of Industrial Technology. |
