Items where Author is "TITIK , YUNIA LESTARI"

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Thesis

TITIK , YUNIA LESTARI (2013) ANALISIS KUALITAS KEPUASAN PELANGGAN PADA JASA PERAWATAN DAN PERBAIKAN KAPAL DENGAN METODE CSI (CUSTOMER SATISFACTION INDEX) DAN METODE IPA (IMPORTANCE - PERFORMANCE ANALYSIS) (STUDI KASUS PADA PT. X – SURABAYA). Undergraduate thesis, UPN "VETERAN" JAWA TIMUR.

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