Items where Author is "ELLA , MALIANA"

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Thesis

ELLA , MALIANA (2012) ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH UNTUK MENCAPAI KEUNGGULAN BERSAING PADA PT. BANK PERMATA, Tbk SURABAYA. Undergraduate thesis, Faculty of Economics.

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